Policies

SHIPPPING

Due to the small nature of Wandering Moth Studio shipping times vary.  Please allow two to four weeks of shipment.  One of a kind pieces are ready to ship and will ship within a week and made to order pieces are made upon sale.   Please allow 3-4 weeks production time.  If you need your pieces by a specific date please let me know prior to order and I will try to accommodate those needs. 

Upon order completion, all orders are shipped via Canada Post and within Canada ship free on orders over $150.  Faster shipping options are available for a small fee.  A confirmation email will be sent with a tracking number once your order has been shipped.

 

RETURNS

Custom pieces cannot be returned.  it is recommended to confirm appropriate ring sizes before placing orders as all sales are final. 

Items shipped that arrive defective or in need of repair may be returned within a week after arrival and can be returned for repair free of charge.  Please contact me immediately before sending anything back.  

Any items in need of repair after the week window will incur repair fees.  

Silver naturally oxidizes and tarnishes and can be returned back to its shine with a polishing cloth.  Please avoid wearing jewelry with set stones in water (swimming, washing dishes, ocean, bathing, etc.) which may cause damage to stone.  Softer stones such as Turquoise, Amber and Lapis will naturally darken over time when exposed to the elements. 

Adjust bangles and open rings gently as repeated bending of the metal will cause a weak spot and can cause breakage, 

If any piece requires repair within 30 days of purchase will not incur repair fees.  After this window, there will be a fee dependent on materials and the extent of the repair.  Please contact thewanderingmoth@gmail.com

 GIVING BACK

At Wandering Moth we strive to give back,  Of all proceeds received from the sales of our handcrafted jewelry, 10% goes to charities that support communities and charities of our choice.  Local charities we support include YANA, Cumberland Community Forest and others.  We aim to support and uplift the communities we live and share in so that we can create a safe and equal space for all those who live.

PRIVACY

Wandering Moth Jewelry does not share any information.  Any information gathered is solely for the purpose of shipping and payments.  No information is stored and is only stored with your consent to make shopping easier for you.  

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